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What is this?

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

Who can join?

Anyone with an account is automatically enrolled.

How do I earn points?

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu.

How do I view my point balance?

Your point balance is on every page in the top bar.

How do I redeem my points?

Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

Is there a minimum purchase for orders?

This depends on the reward. For a $5 voucher, there is no minimum purchase; for a $10, the minimum purchase is $100; for a $20 voucher, the minimum purchase is $200; for a $30 voucher, the minimum purchase is $300. For a $40 voucher, the minimum purchase is $400.

What do the 'approved', 'pending' and 'cancelled' statuses mean?

  • Approved: These points can be redeemed on rewards immediately
  • Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
  • Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

How many reviews can I receive points for in 1 month?

You can receive 250 points per review, for a maximum of 4 reviews per month.

Please note, the purpose of reviews is to help other customers make informed decisions about products, and to help us improve our service. They should therefore specify at least one of (1) a feature of the product's design (2) how you use the product (3) your service experience with Fude Beauty. If they don't meet at least one of these criteria, your points may be retracted. 

Can I use my points during checkout?

Not directly - please redeem your points for a voucher which can then be applied during checkout.

How many discounts can I use per purchase?

Discounts are limited to one per checkout.

What happens if my friend uses both my affiliate link and referral link?

Affiliate links and referral links cannot be used in combination, so any affiliate commission earned via a referral link will be void. 

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please use our normal contact details.

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