FAQs

If you can't find the answer to your question here, please reach out to us at info@fudebeauty.com

 

PRODUCT INQUIRY

What is the best brush for me?

We’d love to hear you questions about brushes? We’d love to hear your questions.


How do I wash and care for my brushes?

Japanese Fude makeup brushes are true treasures, and if looked after correctly, can last for many years. For instructions on washing and storage, we recommend following the instructions on our blog, which was developed in consultation with brush artisans.


Do you offer engraving?

Currently, we do not offer an engraving service.


I would like a Japanese brush that is not listed on your website 

If you are looking for a brush that is not on the Fude Beauty website, please get in touch with us at support@fudebeauty.com and we'll try and help you :)



DISCOUNTS

When do you have sales?

We generally don't do storewide sales. Instead, we try to keep our products competitively prices year-round, and have a Loyalty Program where customers can earn points for discounts. Our typical campaigns are: $20 OFF for signing up to our newsletter Gift card campaigns Instagram Giveaways Black Friday/ Cyber Monday offers For first-time purchases, you can get a discount by using one of our affiliates codes, or a customer referral link


I signed up to your newsletter but didn't receive my discount code

If you signed up to our newsletter (thank you!!), but didn't receive your discount code, please contact us at support@fudebeauty.com


Can I use my friend’s discount code? 

Sure, if your friend is happy to pass on their discount code, that's fine with us. Sharing is caring! We'll just need written confirmation from your friend (a simple 'I gave my discount code to [name] and approve them to use it for their purchase') is plenty.



LOYALTY PROGRAM

You can find all information about the Fude Beauty Loyalty Program here.


SHIPPING INQUIRY

How long will my order take to ship?

After your order is confirmed, your order will ship within 5 business days. Occasionally, there are hold-ups in the warehouses due to demand, and in this case, we will notify you. Once shipped, the average shipping times from Japan can be found below (current April 2021): To the USA (DHL) between 2-10 day, average 4.


Will I be charged customs and duties/ VAT fees?

You may be subject to import taxes and duties on delivery, depending on your country. The threshold of duties and taxes also varies between countries. While these fees are not reimbursed by Fude Beauty, we can provide a discount for future purchases. 

If you are charged taxes or duties fees, please contact us via our Contact page or by email at support@fudebeauty.com with the receipt of your fees.


Can I combine shipping with friends?

Sure! If you have a friend living nearby and you want to split the shipping cost from Japan, that's a great idea. Just reach out to us at support@fudebeauty.com to arrange this. Please note that higher-priced orders may be subject to taxes and duties, so be sure to check the rates for your country. Fude Beauty does not cover taxes and duties, but if you are charged these, please send us the receipt as proof and we will offer you a discount on your next purchase.


Where is my order?

Once your order is shipped, you should receive a shipping confirmation with a link to track your order. You can track your order from this page. If you have any inquiries, please contact us at support@fudebeauty.com


I received the wrong order

We're so sorry to hear that your order is not what you were expecting! >.< We are a small team of humans, and sometimes (rarely, but sometimes) these errors occur. Please provide a photo of any incorrect item and send it to support@fudebeauty.com 


I think my product is faulty

If you think there's a fault in your product, please contact us at support@fudebeauty.com with a photo and description of the issue as soon as possible and we'll be in touch right away.