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RETURNS & EXCHANGES

Cancellations

Orders may be cancelled within 24 hours of the order being placed, unless the order has already shipped. Refunds will be processed according to exchange rate on the the day of purchase, not the rate at the day of refund. All cancellations will incur a ¥1,000 handling fee.

Returns

If you've had a change of mind or circumstance, we'll refund your order as long as it is: (1) within one month of the purchase date; (2) able to be returned in its original, unopened state. You will be required to cover the postage costs for the return. 

Incorrect orders

In the case that you have received an incorrect order, the return fee and postage of correct item will be covered by us.

Damaged goods

In the event you have received a defective or damaged item, please send us an email within 7 days of receiving the item to inform us. 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

If you wish to return or exchange an item, please send us an email at info@fudebeauty.com before returning the item, so we can fully understand the situation and offer the best assistance.