PAYMENT

Currencies

You can choose to display prices in multiple currencies on our website. The final payment is processed in USD. The effective exchange rate is determined by your credit card company and will be shown on your statement.

Payment methods

Payments can be made by PayPal and major credit cards. Your order will be dispatched after we receive the payment confirmation.

Cancellation

We do not accept order cancellations, but if you wish to return an order, this may be done within 30 days of purchase. The product must be in as-new condition. 

ORDER CONFIRMATION EMAIL

Immediately after you have placed an order with Fude Beauty you will receive an email containing the details of the order.

The order confirmation email includes your order number, the details of the product/s, product prices, shipping charges (if applicable), and the shipping method.

If you do not receive an email from us within 24 hours, please check your spam email folder, otherwise contact us at info@fudebeauty.com with the details.

Track your order on our handy order tracking page.

ORDER FULFILMENT

Your order will be shipped within 2-5* business days of your order being received, unless you are otherwise notified. 

*As we are based in Japan, the makeup brush workshops are closed for Japanese public holidays.  

Stock & Inventory

There may be instances where our listings are sold-out, or production is ended before the information on the website is updated. If so, all orders placed after will automatically be cancelled and purchases fully refunded.

Change of address

Please accurately provide your address and remember to spell out the destination city. Abbreviations, misspellings, and typos can result in delayed delivery.

If you make a mistake with your shipping address after placing your order, please contact us by email (info@fudebeauty.com), phone (+81-467-22-8281) so we can amend this before the item ships. If the item has shipped, then you will be required to reorder the item with the correct address.

SHIPPING 

Free shipping offer

We offer FREE worldwide shipping on all purchases above $300 USD.

International shipping fees

• Under $300: $30 
• $300 and over: FREE 

Shipping Carriers

Due to COVID-19 disturbances to international shipping networks, our methods of shipping have temporarily changed. 

• For USA, Australia, Russia, UAE: Orders will be shipped via DHL.
• Within Japan: Orders under $100 will be shipped via Sagawa, over $100 will be EMS.
• For all other countries: Japan Post EMS (Express Mail Service), unless DHL is requested by the customer.

VAT, Duties Fees 

You may be subject to VAT/duties fees on delivery, which is not covered by Fude Beauty. If you are charged VAT/duties fees, please let us know and we will provide you with a 10% discount for future purchases.

Domestic shipping fees

Under $100: 1,080 yen 
Over $100: FREE 

Collective shipping

Customers with multiple orders are entitled to collective shipping if multiple purchases made in one single order. 

CUSTOMS & DUTIES

As customs and duty vary from each country, if there are any associated costs, these are incurred by the customer. 

CUSTOMER SERVICE CONTACT

By phone (+81-467-22-8281): Monday–Friday 10:00–17:00 (JST; Excluding weekends, public holidays and year-end holidays).

Any contact form submissions or emails sent to info@fudebeauty.com will be replied to within 24 hours.