ORDERS & SHIPPING
PAYMENT
Currencies
You can choose to display prices in multiple currencies on our website. The final payment is processed in Japanese Yen. The effective exchange rate is determined by your credit card company and will be shown on your statement.
Payment methods
Payments can be made by PayPal and major credit cards. Your order will be dispatched after we receive the payment confirmation. Discounts cannot be combined.
ORDER CONFIRMATION EMAIL
Immediately after you have placed an order with Fude Beauty you will receive an email containing the details of the order.
The order confirmation email includes your order number, the details of the product/s, product prices, shipping charges (if applicable), and the shipping method.
If you do not receive an email from us within 24 hours, please check your spam email folder, otherwise contact us at support@fudebeauty.com with the details.
Track your order on our order tracking page.
ORDER CANCELLATION
Orders may be cancelled within 24 hours of the order being placed, unless the order has already shipped. Refunds will be processed according to exchange rate on the the day of purchase, not the rate at the day of refund. All cancellations will incur a ¥1,000 handling fee.
ORDER FULFILMENT
Your order will be shipped within 5* business days of your order being received, unless you are otherwise notified or otherwise states on a product page.
*As we are based in Japan, the makeup brush workshops are closed for Japanese public holidays and the end of year holiday (12/26/2022 - 1/4/2023). Please see the list of Japanese public holidays for 2022 below.
Stock & Inventory
There may be instances where a product sold-out or production ended before the information on the website had updated. In this case, orders will be refunded in full for the sold-out product.
Combined shipping
If you have a friend living nearby and you want to split the shipping cost from Japan, that's a great idea. Just reach out to us at support@fudebeauty.com to arrange this. Please note that higher-priced orders may be subject to taxes and duties, so be sure to check the rates for your country. Fude Beauty does not cover taxes and duties, but if you are charged these, please send us the receipt as proof and we will offer you a discount on your next purchase.
Tracking your order
Once your order is shipped, you should receive a shipping confirmation with a link to track your order. You can track your order from this page. If you have any inquiries, please contact us at support@fudebeauty.com
Change of address
Please accurately provide your address and remember to spell out the destination city. Abbreviations, misspellings, and typos can result in delayed delivery.
If you make a mistake with your shipping address after placing your order, please contact us by email (support@fudebeauty.com), phone (+81-467-22-8281) so we can amend this before the item ships. If the item has shipped, then you will be required to reorder the item with the correct address.
Lost/stolen parcels
If your order is lost during shipping, or if unauthorized person signs for your package, Fude Beauty cannot be held responsible for this. Please file a theft report to the local office of DHL/FedEx, depending on the carrier selected during checkout. Once you have the report, please email support@fudebeauty.com so we can also file a complaint. We can offer a compensation up to a maximum of ¥15,000 + shipping fee.
SHIPPING
Please note, from 28th December 2022 to 4th January 2023, many of the Fude workshops in Japan will be closed for お正月 'oshogatsu' (New Year) holidays, so there may delays in shipping during this time. From 5th January, regular shipping will resume.
FREE Shipping offer
Purchases of ¥40,000+ receive FREE worldwide shipping.
Orders under ¥40,000
Summer shipping rates (until 31 August 2022)
- Asia from ¥1,500
- Oceania from ¥2,300
- North America, Canada & Mexico from ¥2,400
- Europe from ¥2,600
- Middle East from ¥3,150
- All other countries ¥3,500
Please note:
- Customers in Russia will need a business address to ship to, as required of DHL.
- If a customer is in a remote location that requires extra shipping fees to be paid by Fude Beauty to DHL/FedEx, then these fees will need to be covered by the customer.
DHL/FedEx vs EMS
- DHL/FedEx do not ship to bases or PO Boxes
- DHL/FedEx are typically faster shipping than EMS, but may result in higher taxes and duties fees (you can find more on Taxes and Duties below)
Domestic shipping fees
Under ¥15,000: ¥1,080 (via Sagawa)
Over ¥15,000: FREE (via EMS)
CUSTOMS & DUTIES
You may be subject to import taxes and duties on delivery, depending on the country. While these fees are not reimbursed by Fude Beauty, we can provide a discount for future purchases if the taxes you incur on one purchase exceed ¥3,000. If you are charged taxes or duties fees, please contact us via our Contact page or by email at support@fudebeauty.com with your the receipt of your fees.
CUSTOMER SERVICE CONTACT
By phone (+81-467-22-8281): Monday–Friday 10:00–17:00 (JST; Excluding weekends, public holidays and year-end holidays).
Any contact form submissions or emails sent to support@fudebeauty.com will be replied to within 24 hours.
Japanese Public Holidays 2022
January 1 New Year’s Day
January 10 Coming of Age Day
February 11 National Foundation Day
February 23 Emperor’s Birthday
March 21 Vernal Equinox Day
April 29 Showa Day
May 3 Constitution Memorial Day
May 4 Greenery Day
May 5 Children’s Day
July 18 Marine Day
August 11 Mountain Day
September 19 Respect for the Aged Day
September 23 Autumnal Equinox Day
October 10 Sports Day
November 3 Culture Day
November 23 Labor Thanksgiving Day