PAYMENT

Currencies

You can choose to display prices in multiple currencies on our website. The final payment is processed in USD. The effective exchange rate is determined by your credit card company and will be shown on your statement.

Payment methods

Payments can be made by PayPal and major credit cards. Your order will be dispatched after we receive the payment confirmation. Discounts cannot be combined.

 

ORDER CONFIRMATION EMAIL

Immediately after you have placed an order with Fude Beauty you will receive an email containing the details of the order.

The order confirmation email includes your order number, the details of the product/s, product prices, shipping charges (if applicable), and the shipping method.

If you do not receive an email from us within 24 hours, please check your spam email folder, otherwise contact us at support@fudebeauty.com with the details.

Track your order on our order tracking page.

ORDER CANCELLATION

Orders may be cancelled if they have not yet been shipped. Refunds will be processed according to exchange rate on the the day of purchase, not the rate at the day of refund. All cancellations will incur a $5USD handling fee. 

 

ORDER FULFILMENT

Your order will be shipped within 5* business days of your order being received, unless you are otherwise notified or otherwise states on a product page. 

*As we are based in Japan, the makeup brush workshops are closed for Japanese public holidays and the end of year holiday (12/26/2022 - 1/4/2023). Please see the list of Japanese public holidays for 2022 below.

Stock & Inventory

There may be instances where a product sold-out or production ended before the information on the website had updated. In this case, orders will be refunded in full for the sold-out product.

Combined shipping

If you have a friend living nearby and you want to split the shipping cost from Japan, that's a great idea. Just reach out to us at support@fudebeauty.com to arrange this. Please note that higher-priced orders may be subject to taxes and duties, so be sure to check the rates for your country. Fude Beauty does not cover taxes and duties, but if you are charged these, please send us the receipt as proof and we will offer you a discount on your next purchase. 

Tracking your order

Once your order is shipped, you should receive a shipping confirmation with a link to track your order. You can track your order from this page. If you have any inquiries, please contact us at support@fudebeauty.com

 

Change of address

Please accurately provide your address and remember to spell out the destination city. Abbreviations, misspellings, and typos can result in delayed delivery.

If you make a mistake with your shipping address after placing your order, please contact us by email (support@fudebeauty.com), phone (+81-467-22-8281) so we can amend this before the item ships. If the item has shipped, then you will be required to reorder the item with the correct address.
 

Lost/stolen parcels

If your order is lost during shipping, or if unauthorized person signs for your package, Fude Beauty cannot be held responsible for this. Please file a theft report to the local office of DHL/FedEx, depending on the carrier selected during checkout. Once you have the report, please email support@fudebeauty.com so we can also file a complaint. We can offer a compensation up to a maximum of $100 + shipping fee.

 

SHIPPING 

Please note, as of 1 March 2022, we are currently unable to ship to Russia, Belarus and Ukraine, and EMS services have been temporarily suspended for all of Europe.

FREE Shipping offer

Purchases of $300+ USD receive FREE worldwide shipping.

 

Orders under $300 USD*

• USA, Canada, Europe (excl. Russia): $20 (FedEx), $25 (EMS)
• Russia*: $40 (DHL)
• Asia (excl. Russia): $15 (EMS), $20 (DHL/FedEx)
• China: $65 (DHL)
• Oceania: $20 (FedEx), $25 (DHL)
• Mexico, South and Central America: $40 (DHL/FedEx)
• Middle East: $25 (EMS), $40 (DHL)
• *All other regions: $40 (DHL/FedEx)

Please note:

• Customers in Russia will need a business address to ship to, as required of DHL.
• If a customer is in a remote location that requires extra shipping fees to be paid by Fude Beauty to DHL/FedEx, then these fees will need to be covered by the customer.

 

DHL/FedEx vs EMS

• DHL/FedEx do not ship to bases or PO Boxes
• DHL/FedEx are typically faster shipping than EMS, but may result in higher taxes and duties fees (you can find more on Taxes and Duties below)

Domestic shipping fees

Under $100: 1,080 yen (via Sagawa)
Over $100: FREE (via EMS)

  

CUSTOMS & DUTIES

You may be subject to import taxes and duties on delivery, depending on the country. While these fees are not reimbursed by Fude Beauty, we can provide a discount for future purchases. If you are charged taxes or duties fees, please contact us via our Contact page or by email at support@fudebeauty.com with your the receipt of your fees.

 

CUSTOMER SERVICE CONTACT

By phone (+81-467-22-8281): Monday–Friday 10:00–17:00 (JST; Excluding weekends, public holidays and year-end holidays).

Any contact form submissions or emails sent to support@fudebeauty.com will be replied to within 24 hours.

Japanese Public Holidays 2022

January 1 New Year’s Day 
January 10 Coming of Age Day   
February 11 National Foundation Day
February 23 Emperor’s Birthday
March 21 Vernal Equinox Day
April 29 Showa Day
May 3 Constitution Memorial Day
May 4 Greenery Day
May 5 Children’s Day
July 18 Marine Day  
August 11 Mountain Day
September 19 Respect for the Aged Day
September 23 Autumnal Equinox Day
October 10 Sports Day
November 3 Culture Day
November 23 Labor Thanksgiving Day