PAYMENT

Currencies

You can choose to display prices in multiple currencies on our website. The final payment is processed in USD. The effective exchange rate is determined by your credit card company and will be shown on your statement.

Payment methods

Payments can be made by PayPal and major credit cards. Your order will be dispatched after we receive the payment confirmation. Discounts cannot be combined.

ORDER CONFIRMATION EMAIL

Immediately after you have placed an order with Fude Beauty you will receive an email containing the details of the order.

The order confirmation email includes your order number, the details of the product/s, product prices, shipping charges (if applicable), and the shipping method.

If you do not receive an email from us within 24 hours, please check your spam email folder, otherwise contact us at support@fudebeauty.com with the details.

Track your order on our order tracking page.

ORDER FULFILMENT

Your order will be shipped within 2-5* business days of your order being received, unless you are otherwise notified. 

*As we are based in Japan, the makeup brush workshops are closed for Japanese public holidays.  

Stock & Inventory

There may be instances where our listings are sold-out, or production is ended before the information on the website is updated. If so, all orders placed after will automatically be cancelled and purchases fully refunded.

Change of address

Please accurately provide your address and remember to spell out the destination city. Abbreviations, misspellings, and typos can result in delayed delivery.

If you make a mistake with your shipping address after placing your order, please contact us by email (support@fudebeauty.com), phone (+81-467-22-8281) so we can amend this before the item ships. If the item has shipped, then you will be required to reorder the item with the correct address.

SHIPPING 

FREE Shipping offer

Purchases of $300 USD and over receive FREE worldwide shipping.

Orders under $300 USD

North America, Europe (excl. Russia*), Asia-Pacific:

• $20 (was $30)

All other regions:

• $30 

Shipping Carriers

Due to COVID-19 disturbances to international shipping networks, our methods of shipping have temporarily changed. 

• For USA, Australia, Russia, UAE: Orders will be shipped via DHL.
• For all other countries: EMS (Japan Post Express Mail Service), unless DHL is requested by the customer.

Domestic shipping fees

Under $100: 1,080 yen (via Sagawa)
Over $100: FREE (via EMS)

CUSTOMS & DUTIES

You may be subject to VAT/duties fees on delivery, which is not covered by Fude Beauty. If you are charged VAT/duties fees, please contact us via our Contact page or by email at support@fudebeauty.com with your VAT/duties fees receipt and we will provide you with a discount for future purchases. 

CUSTOMER SERVICE CONTACT

By phone (+81-467-22-8281): Monday–Friday 10:00–17:00 (JST; Excluding weekends, public holidays and year-end holidays).

Any contact form submissions or emails sent to support@fudebeauty.com will be replied to within 24 hours.

Japanese Public Holidays 2020

January 1 New Year’s Day 
January 13 Coming of Age Day   
February 11 National Foundation Day
February 23 Emperor’s Birthday
February 24 Emperor’s Birthday 
March 20 Vernal Equinox Day
April 29 Showa Day
May 3 Constitution Memorial Day
May 4 Greenery Day
May 5 Children’s Day
May 6 Constitution Memorial Day
Jul 23 Marine Day  
July 24 Sports Day
August 10 Mountain Day
September 21 Respect for the Aged Day
September 22 Autumnal Equinox Day
November 3 Culture Day
November 23 Labor Thanksgiving Day